A successful catering sales program consists of developing and properly following up on three types of accounts: present, past, and new. Ray Hooks reveals a systematic[...]

Because of its service nature, the hospitality industry is especially prone to cases of sexual harassment in the workplace, particularly from female employees. The aut[...]

Hotel management is increasingly looking for ways to evaluate marketing effectiveness. A system is needed to assess objectives, strategies, and performance. The Market[...]

There are many factors which can assist in controlling the cost of labor in the food service industry. The author discusses a number of these, including scheduling, es[...]

The grading of beef has become a controversial issue, with both government and the cattle industry working to ensure uniformity. The author contends that meat quality,[...]

The expansion of the hotel industry and its related areas necessitates new educational training for those who will occupy positions of responsibility. Two-year college[...]

The ability to listen and comprehend the intrinsic meaning behind the words people are saying is an important skill for those in the hospitality industry. The author p[...]

Microcomputers are emerging as a potent source for decision- making for hotel management. This article provides the hotel executive with a short course on the possibil[...]

The American public, in its increasing attention to foods, is demonstrating a desire for greater variety in restaurant service and foods. The author assesses recent re[...]

The food service industry has come into its own recognition as a growing segment of the total food market. The author looks at the recent expansion of the industry in [...]