The author provides a brief review of leadership seen from the dyadic perspective, also known as leader-member exchange (LMX). This perspective focuses on the relation[...]

As the hotel industry grows more competitive, quality guest service becomes an increasingly important part of managers' responsibility measuring the quality of service[...]

A case study of a family resort hotel demonstrated empirical relationships between guest satisfaction and their perception of the hotel's physical appearance, staff at[...]

Although there are more than 7,000 properties using lodging yield management systems (LYMSs), both practitioners and researchers alike have found it difficult to measu[...]

The author describes yield management and the technology used to implement yield management in hotels, issues in usefulness, and legal issues concerning the use of yie[...]

This article examines effective site selection methodologies and determines if good site selection is a science or something best left to luck. The article provides an[...]

A true leader continues the quest for personal knowledge. The quest is designed to better the leader's life, not necessarily the leader's livelihood. While change is a[...]

The authors are conducting a study of career patterns for students enrolled in the Florida International University School of Hospitality Management. A preliminary eth[...]

The authors report on a comparative study of regional differences in the perceptions of lodging managers in the United States, Canada, and the United Kingdom on the su[...]

Success means something different to everyone. It can mean wealth, power, happiness, or a hundred other things. There are all kinds of success and all kinds of ways to[...]