The hospitality Industry has willingly looked at its ethical behavior and determined a need for improvement. University hospitality management programs can help meet t[...]

Because of the considerable amount of time that hospitality managers spend at work, the relationship between life satisfaction and job satisfaction is of particular in[...]

In recent years, the Internet has become the medium of choice in distance education, and a prominent delivery tool in many hospitality management programs. When studen[...]

Stella Liebeck brought to light the risk for operators who serve hot beverages through their drive-thru windows when she successfully sued McDonald’s in 1994 for the b[...]

Through the application of importance- performance analysis (/PA), the author investigated the conceptualization and measurement of service quality for tour operators [...]

The cruise industry is a highly complex, but under-research component of the hospitality industry. This article seeks to explore the paradoxical relationship between s[...]

The cruise industry is a highly complex, but under-researched component of the hospitality industry. This article seeks to explore the paradoxical relationship between[...]

The maturation of the cruise industry has led to increased competition which demands more efficient operations. Systems engineering, a discipline that studies complex [...]

Record numbers of passengers are sailing on board cruise ships, with the industry claiming high levels of customer satisfaction. Conversely, little is known about the [...]