The authors investigate the relationship between loyalty and perceived service quality of hotel customers and discus managerial implications to develop strategies to e[...]

The author report on a survey of 185 hospitality manager to examine which employee management practices are associated with success in hospitality innovations. The res[...]

The improvement in living standards and the development of telecommunications have led to a large increase in the number of Internet users in China. It has been report[...]

The phenomenon of at-destination search activity and decision processes utilized by visitors to a location is predominantly an academic unknown. As destinations and or[...]

A study of Delaware’s statewide smoking ban suggests that it may have had a significant negative economic impact on the state’s gaming industry. However, such impact m[...]

The authors identify the firm-specific core competencies that Panera Bread has relied on to achieve a competitive advantage in its business domain. The study illustrat[...]

Fresh food vending represents $1.5 billion in sales each year in the United States. The implications for a better understanding of fresh food vending are significant i[...]

Social issues are assessed from different perspectives. The purpose here is to evaluate one short article in terms of interpretive social theory and then briefly asses[...]