The authors report the pilot study focused on identifying the emotional intelligence (El) of leaders in the automatic merchandising and coffee service industries. The [...]

The purpose of this study was to build on a previous one that focused on the effect of visible body modification (WM) on employment. In this study, samples from actual[...]

There has been no research on the impact of hotel size and service type on employee satisfaction. Yet the distinction between service types (limited service and full s[...]

This article reports on a study done among hospitality management students who participated in study abroad programs between January 2001 and May 2003. The participant[...]

A mystery shopper study was used to examine the influence of service times on customer satisfaction. The impact of management emphasis on service quality was also exam[...]

This paper reports a study that examined hotel reservation services on travel websites. Using a systematic search, 90 travel websites were selected with an equal numbe[...]

The purpose of this paper is to examine the use of words on a restaurant menu, and to evaluate the impact that they have on the selection of menu items. The research c[...]

Using the Loyalty Triangle framework developed by Lewis and Shoemaker (1999) and focus group methodology, the study examined how a niche brand restaurant best achieved[...]

Compared to other disciplines, graduate programs in hospitality and tourism management are in their infancy. Rapid changes within the business environment have prompte[...]